At Pimax we believe the best VR experience available also requires availability of the best technical support. We take the satisfaction of our customers very seriously and are happy to announce that we are establishing a USA based customer service center that will include technical support, return logistics, warranty exchanges and full availability of technical resources.

We expect the new support center will open in March, 2019 and be focused on ensuring each and every Pimax customer has the most immersive experience with Pimax VR head mounted displays. Our advanced shipping and ticketing systems will dramatically decrease the turnaround time for all customers who require service and support.

In addition we are launching our new Pimax knowledgebase system at the end of January, 2019 to provide customers a first step for detailed answers to a myriad  of possible questions.

The system will provide easy to implement answers to the most common customer questions and links to the various technical resources available. Because virtual reality software is constantly changing this new system will be regularly updated with the latest information available and our intention is for this to become the go-to place for fast answers from your PC or your mobile device.

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  • No, their customer service is not what the above mentioned. In February, I ordered 5k plus. They charge your credit card, and they won’t contact you anymore and no delivery at all. Even you try to ask them, they won’t reply you. So, be careful, don’t loose your money. It is a scam.

    Fu Chuan Hsun on
  • Hello haw can i connect with the support team because i have a problems with new pitoos software some of the games stops working i need a help with that . we have planes for this weekend and we need fix that before saturday thanks in advsnce

    Saulius on

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