Q & A
– The Crystal headset
– Type-C Cable x 2
– DP Cable x 1
– Charging Dock x 1, battery x 2
– Screwdriver, Screw, Lens cloth
– Quick guide booklet, after-sales service card
– Power & Connection HUB Kit
Shipping Area – We currently ship to below areas:
EUR price list: EU region, Norway, Switzerland;
GBP price list:United Kingdom
AUD price list: Australia
JPY price list:Japan
USD price list: United States and Canada;
Middle East region;New Zealand;Singapore, Malaysia, Thailand, Philippines, Japan, Mainland China, Taiwan and Hong Kong.
CLICK HERE for shipping methods, shipping time, and fees to your country/region
The delivery time is for reference only and may vary depending on the logistics provider.
If you are prompted with “No shipping options” in the cart, it means that an item in your cart isn’t currently available for purchase in your country.
To help us process your order faster, please reply to the email with subject: [Need Reply] Shipping Address and Tax Note Confirm at your earliest convenience. If you didn’t receive the email, please reach out to us at support@pimax.com to check the order status.
– USD purchasers, tax may be collected upon delivery if required depending on the local customs.
– For EUR, GBP, AUD, and JPY purchases, a mandatory VAT/GST will be automatically added to your cart total at checkout. We will ship the product from your local warehouse if it is available, otherwise it will be shipped from China. No additional taxes or fees will be required.
CLICK HERE for shipping methods, shipping time, and fees to your country/region
*With Pimax’s “Buy Now Pay Later” service, you may do monthly payments as low as $73.79/month* for over 24 months when you purchase Crystal. Rates from 0-36% APR based on your credit. For example, a $1,599 Pimax Crystal might cost $73.79/mo over 24 months at 10% APR. Pay Monthly is subject to consumer credit approval. Payments may change based on shipping, taxes, updates to your purchase, or missed payments. Offer availability depends on the merchant and may not be available for subscriptions or recurring payments.
Klarna is available in the United States,United Kingdom, Germany, Sweden, Norway, Finland, Denmark, Austria, Netherlands
PayPal Pay Later is available in: United States, United Kingdom, France, Spain, Italy, Australia
Click here to learn more: https://pimax.com/installment/
Click here to learn more: https://pimax.com/service-policy/
NVIDIA®️GeForce RTX 2070 and above
If you are using RTX 3090 Ti graphics card, you need to add a repeater, please refer to the official NVIDIA link for detailed explanation and program: https://nvidia.custhelp.com/app/answers/detail/a_id/5382/kw/vr
If you are using a laptop, please ensure that the Mini DP port is connected to the discrete graphics card, not the integrated graphics card.